Refund Policy
At Cruise Infinity, we aim to provide you with the best cruise booking experience. However, we know that sometimes plans get canceled due to some unknown issues. This Refund Policy outlines the terms for refunds on cruise bookings made through our platform.
Cancellation and Refund Eligibility
Refund eligibility is determined by the cruise line’s specific cancellation policy. These policies vary based on the fare type, how close you are to the sailing date, and other factors. We strongly recommend reviewing the cruise line’s policy before booking. Generally:
-
Complete Refund: You may be able to receive a full refund when you cancel before the cruise line's "penalty-free" window, which differs by pricing and cruise line.
-
Partial Refund: A partial refund may be available if you cancel after the penalty-free period but before the final cancellation deadline. Cancellation fees may apply.
-
Non-refundable: Some promotional or discounted fares are non-refundable. Please confirm this before finalizing your booking.
How to Request a Refund
To request a refund, please submit a written cancellation request through our website or contact our customer support team at [support@COMPANYname.com]. Once we receive your request, we will follow the cruise line’s refund policy to process it.
Refund Process
-
Processing Time: Refunds are processed based on the cruise line's timeline. Refunds usually show up on the payment method you originally used 7–10 business days after the initial payment. In other scenarios, it might require more time.
-
Refund Method: The initial form of payment and account is used to return the money.
Non-refundable Fees
Certain fees, such as booking fees, port charges, taxes, and travel insurance, may not be eligible for a refund.
Force Majeure
No refunds will be issued for cancellations caused by unforeseen events like natural disasters, pandemics, or government restrictions. In such situations, the cruise line’s policies will apply.
For further assistance regarding cancellations and refunds, please contact us at contact@cruiseinfinity.com.